1st Choice Savings - Signing Into Digital Banking

Information on signing into digital banking including getting setup on digital banking for the first time and managing login details.

How to create your profile on desktop

Visit the 1st Choice sign in page and enter your 19-digit debit card number.
Enter your date of birth.
Enter either the mobile number or email you provided when you became a member, then click 'Confirm'.
If necessary, you will receive an authentication code to the email address or mobile phone number you provided. Enter the authentication code in the box that appears.
Choose a unique username. As of now, usernames cannot be changed.
Choose a unique password.
Review to ensure everything is correct. Read and acknowledge that you've read the Direct Service Agreement, then select 'Continue'.
Select 'Create user profile'.
Select 'Proceed to Sign In'.
From now on, you'll use your username or debit card number to sign in. Please contact us at 1 (403) 320-4600 if you need any assistance. We're here to help!

How to create your profile on mobile

Open the 1st Choice mobile app on your phone; enter your 19-digit debit card number and click 'Continue'.
Enter your date of birth.
Enter the mobile number you provided when you became a member, then click 'Confirm'.
An authentication code will be sent to the mobile number or email you entered above. Enter the code in the box that appears.
Choose a unique username. This will be one of the ways you can log into your online account. As of now, usernames cannot be changed.
Choose a unique password.
Review to ensure everything is correct. Read and acknowledge that you've read the Direct Service Agreement, then select 'Continue'.
Select 'Create user profile'.
Select 'Proceed to Sign In'.
From now on, you'll use your username or debit card number to sign in. Please contact us at 1 (403) 320-4600 if you need any assistance. We're here to help!

Last updated October 2, 2023

For security reasons, the number on your new card cannot be used to sign in.

Here’s how you can safely sign in:

With the debit card number you used the first time you signed into digital banking
With your username

If you’ve forgotten the username you used to create your 1st Choice Savings profile, learn how to recover it.

Last updated September 25, 2023

How to reset your password on desktop

Sign in to digital banking and hover over '1st Choice Savings'.
Under 'Settings', select 'Password'.
Enter and confirm your new password.
Select 'Continue'. This will send an authentication code to the mobile phone number connected to your 1st Choice Savings profile.
Once on the 'Confirm password details' page, select 'Continue'.
Go to your phone to retrieve the authentication code we've sent.
Enter the authentication code.
Select 'Continue'.
Success! Your password has been changed.

How to reset your password on mobile

Sign into your 1st Choice mobile app.
Once logged in, select ‘More'.
Select ‘Security Settings’.
Select ‘Password'.
Enter and confirm your new password.
Select ‘Continue’.
Select ‘Continue’. This will send an authentication code to the phone number aligned with your 1st Choice Savings profile.
Copy the authentication code.
Enter the authentication code and select ‘Continue’.
Success! Your password has been changed.

Last updated October 6, 2023

How to recover a forgotten username on desktop

Desktop instructions coming soon!

How to recover a forgotten password on desktop

Desktop instructions coming soon!

How to recover a forgotten username on mobile

From the 1^st Choice mobile app sign-in page, select ‘Forgot username or password'.
Select 'Recover username'.
Enter the mobile number that you used to set up your account, and select confirm. This will send you an authentication code.
Copy the code that was sent to you.
Enter the code into your mobile banking app. Select ‘Confirm’.
Once your mobile number is confirmed, select ‘Continue'.
Enter your password and select ‘Continue'.
Go to your messages to retrieve your username.
If you are unable to recover your username, please contact your branch.

How to recover a forgotten password on mobile

From the 1st Choice mobile app sign in page, select 'Forgot username or password?'.
Select 'Forgot password?'.
Enter your username and select mobile phone number as your identification method.
Select 'Continue' to send the authentication code.
You will now be on the 'Forgot password' page. Enter the authentication code we sent you.
Enter a new password that meets the requirements. Once completed, select 'Continue'.
You will see a message that says ‘Password successfully reset’. Select ‘Ok’ to continue to sign in with your new password.