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Help Centre

Welcome To The 1st Choice Help Centre

We're here to make your banking experience smooth, secure, and stress-free. Whether you're just getting started or looking to explore advanced features, our Help Centre is designed to guide you every step of the way. From setting up your account and logging in for the first time, to managing your finances on the go, you'll find clear instructions, helpful tips, and answers to common questions, all in one place. 

Our goal is to empower you with the tools and knowledge you need to bank confidently, anytime and anywhere!

How Can We Help You Today?

Click on an icon below to be taken to that topic category you need assistance with.

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Getting Started
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Sign In & Security
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Accounts & Limits
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Transfers & Pay
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Interac e-Transfer
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Statements
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Cards & Wallets
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Business Banking

Getting Started

Set up digital banking, personalize your profile, and learn the basics in minutes.

How to create your profile on desktop

  1. Visit the 1st Choice sign in page and enter your 19-digit debit card number.

  2. Enter your date of birth.

  3. Enter either the mobile number or email you provided when you became a member, then click 'Confirm'.

  4. If necessary, you will receive an authentication code to the email address or mobile phone number you provided. Enter the authentication code in the box that appears.

  5. Choose a unique username. As of now, usernames cannot be changed.

  6. Choose a unique password.

  7. Review to ensure everything is correct. Read and acknowledge that you've read the Direct Service Agreement, then select 'Continue'.

  8. Select 'Create user profile'.

  9. Select 'Proceed to Sign In'.

  10. From now on, you'll use your username or debit card number to sign in. Please contact us at 1 (403) 320-4600 if you need any assistance. We're here to help!

How to create your profile on mobile

  1. Open the 1st Choice mobile app on your phone; enter your 19-digit debit card number and click 'Continue'.

  2. Enter your date of birth.

  3. Enter the mobile number you provided when you became a member, then click 'Confirm'.

  4. An authentication code will be sent to the mobile number or email you entered above. Enter the code in the box that appears.

  5. Choose a unique username. This will be one of the ways you can log into your online account. As of now, usernames cannot be changed.

  6. Choose a unique password.

  7. Review to ensure everything is correct. Read and acknowledge that you've read the Direct Service Agreement, then select 'Continue'.

  8. Select 'Create user profile'.

  9. Select 'Proceed to Sign In'.

  10. From now on, you'll use your username or debit card number to sign in. Please contact us at 1 (403) 320-4600 if you need any assistance. We're here to help!

Last updated October 2, 2023

Please note that consolidating your profiles can only be done through online banking using a laptop or computer.

  1. Sign in to Business banking account through online banking. From the home page, select 'Business Services'

  2. Select 'Profile Consolidation'

  3. Select 'Add profile'

  4. Type in the username and password for your personal account

  5. Select 'Continue'

  6. Confirm your account details and select 'Continue'

  7. Success! Your personal and business account has been consolidated.

Last updated June 12, 2024

Please note that switching profiles can only be done after consolidating your profiles.

How to switch profiles on desktop

  1. Sign in to your online banking. From the home page, select your Profile

  2. Select the profile you would like to switch to

  3. Confirm that you would like to switch profiles, and select ‘Switch profiles’

  4. Success! You have switched profiles.

How to switch profiles on mobile

  1. Sign in to your 1st Choice mobile app. From the home page, select 'More'

  2. Select 'Profile'

  3. Select 'Switch profile'

  4. Select the profile you would like to switch to

  5. Confirm that you would like to switch profiles, and select 'Switch profile'

  6. Success! You have switched profiles.

Last updated June 13, 2024

How to book an appointment online on desktop and mobile

  1. From the homepage on our website, scroll to the bottom of the page, and select 'Book Now!'

  2. Select the type of account you would like to book

  3. Select the location you would like to have your appointment at

  4. You can choose to book your appointment with a specific person, or with anyone available. Select the option you choose.

  5. You will have the option to select a specific time or see the next available appointment. Select the time you would like your appointment at.

  6. Enter your first name, last name, email address, and an optional mobile phone number.

  7. Select if you are a new 1st Choice member, or if you are an existing member

  8. Enter any additional details you have

  9. If you have an Additional Attendee coming to your appointment, select ‘+ Add Additional Attendee’. Enter the required information for the Additional Attendee, and select ‘Add’

  10. Select ‘Book Appointment’

  11. Success! Your appointment has been booked.

You can also book an appointment by calling 403-320-4600 or visiting your local branch.

Last updated December 6, 2024

How to name your accounts on desktop

  1. Sign in to your online banking.

  2. From the home page, select 'Accounts'

  3. Select 'Customize accounts'

  4. Choose the account you would like to customize, and select the pencil icon.

  5. Type out the new name of your account

  6. and select 'save'.

  7. Success! Your account has a new name.

How to name your accounts on mobile

  1. Sign into your 1st Choice mobile app.

  2. From the home screen, select 'More'

  3. Select 'General settings'

  4. Select 'Customize accounts'

  5. Choose the account you would like to customize, and select the pencil icon

  6. Type out the new name of your account

  7. Once you have a new name, select the check mark.

  8. Success! Your account has a new name.

Last updated February 2, 2024

How to edit your profile photo on desktop

  1. Sign in to digital banking and hover over '1st Choice Savings'

  2. Under 'Settings', select 'Profile details'

  3. Once on the Profile Details page, select the camera icon with the words 'ADD PHOTO'

  4. Select a photo from your computer files

  5. The photo must be a JPEG or a PNG - for example, Julie.jpg or Julie.png.

  6. If you're happy with the photo you've chose, select 'Save'. If not, select 'Reset'. You may upload new photos until you're satisfied.

How to edit your profile photo on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'More'

  3. Under 'More', select 'Profile'

  4. Select 'Customize pictures'

  5. Select 'Add photo' and browse the photos on your phone's library

  6. If you're happy with the photo you've chose, select 'Save'. If not, select 'Cancel'. You may upload new photos until you're satisfied.

  7. Once finished, you will receive a note on the screen notifying you that the upload was successful.

Last updated October 2, 2023

Please note customizing your visible accounts can only be done through online banking using a laptop or computer.

  1. Sign in to your online banking.

  2. From the home page, select ‘Accounts’ on the top bar

  3. Under Accounts, select ‘Customize accounts’

  4. In the Visible column, you can choose to select which accounts are visible on the homepage.

  5. If the bar is on the ‘ON’ position and is green, the account is visible. If you don’t want a certain account to be visible, click the white circle, and the bar will now be grey.

  6. Select the accounts you would like to change and click ‘Save’.

Last updated September 18, 2024

Back To The Top ^

Sign-In & Security

Recover access, updated passwords, and turn on alerts to keep your account safe.

How to recover a forgotten username on mobile

  1. From the 1st Choice mobile app sign-in page, select ‘Forgot username or password'.

  2. Select 'Recover username'.

  3. Enter the mobile number that you used to set up your account, and select confirm. This will send you an authentication code.

  4. Copy the code that was sent to you.

  5. Enter the code into your mobile banking app. Select ‘Confirm’.

  6. Once your mobile number is confirmed, select ‘Continue'.

  7. Enter your password and select ‘Continue'.

  8. Go to your messages to retrieve your username.

  9. If you are unable to recover your username, please contact your branch.

How to recover a forgotten password on mobile

  1. From the 1st Choice mobile app sign in page, select 'Forgot username or password?'.

  2. Select 'Forgot password?'.

  3. Enter your username and select mobile phone number as your identification method.

  4. Select 'Continue' to send the authentication code.

  5. You will now be on the 'Forgot password' page. Enter the authentication code we sent you.

  6. Enter a new password that meets the requirements. Once completed, select 'Continue'.

  7. You will see a message that says ‘Password successfully reset’. Select ‘Ok’ to continue to sign in with your new password.

Last updated October 5, 2023

How to reset your password on desktop

  1. Sign in to digital banking and hover over '1st Choice Savings'.

  2. Under 'Settings', select 'Password'.

  3. Enter and confirm your new password.

  4. Select 'Continue'. This will send an authentication code to the mobile phone number connected to your 1st Choice Savings profile.

  5. Once on the 'Confirm password details' page, select 'Continue'.

  6. Go to your phone to retrieve the authentication code we've sent.

  7. Enter the authentication code.

  8. Select 'Continue'.

  9. Success! Your password has been changed.

How to reset your password on mobile

  1. Sign into your 1st Choice mobile app.

  2. Once logged in, select ‘More'.

  3. Select ‘Security Settings’.

  4. Select ‘Password'.

  5. Enter and confirm your new password.

  6. Select ‘Continue’.

  7. Select ‘Continue’. This will send an authentication code to the phone number aligned with your 1st Choice Savings profile.

  8. Copy the authentication code.

  9. Enter the authentication code and select ‘Continue’.

  10. Success! Your password has been changed.

Last updated October 6, 2023

How to set up security alerts on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'More'.

  3. Select 'Alert settings'.

  4. Select 'Security alerts'.

  5. Select the alert(s) you would like to turn on.

  6. Select how you would like to be notified. Once the method is selected, it will turn from grey to green. Note that some email alerts cannot be turned off. Once complete, select save.

  7. Once finished, you will receive a note on the screen notifying you that the alert has been saved.

Last updated October 2, 2023

Online account access is locked after 90 days of inactivity.

If you lose access to your digital banking due to inactivity, please contact your branch to have access reinstated.

Last updated April 15, 2025

Back To The Top ^

Accounts & Limits

Open accounts, find your numbers, deposit cheques, and understand holds and withdrawal limits.

How to open a chequing account on desktop

  1. Sign in to your online banking. From the home page, select 'Accounts':

  2. Select 'Open account'.

  3. Under Chequing, select 'Check the accounts'

  4. Choose the type of chequing account you would like to open. Once you decide, select 'Open account'.

  5. Choose the account the initial deposit will come from.

  6. Fill out the required information for the account. It is required that you select if your account is being made for a Third Party, PEP and HIO. If you are unsure if this applies to you, hover over the green icon next to each name to determine the response.

  7. Select 'Continue'

  8. Review and confirm the chequing account details, and select 'Continue'

  9. Success! Your chequing account has been opened.

How to open a chequing account on mobile

  1. Sign in to your 1st Choice mobile app. From the home page, select 'Accounts':

  2. Under Chequing, select 'Open account'.

  3. Choose the type of chequing account you would like to open. Once you decide, select ‘Open account’

  4. Choose the account the initial deposit will come from

  5. Fill out the required information for the account

  6. It is required that you select if your account is being made for a Third Party, PEP and HIO. If you are unsure if this applies to you, hover over the green icon next to each name to determine the response.

  7. Select 'Continue'

  8. Review and confirm the chequing account details, and select 'Continue'

  9. Success! Your chequing account has been opened.

Last updated March 4, 2024

How to open a savings account on desktop

  1. Sign in to your online banking. From the home page, select 'Accounts':

  2. Select 'Open account'.

  3. Under Savings, select 'Check the accounts'

  4. Choose the type of savings account you would like to open. Once you decide, select 'Open account'.

  5. Choose the account the initial deposit will come from

  6. Fill out the required information for the account. It is required that you select if your account is being made for a Third Party, PEP and HIO. If you are unsure if this applies to you, hover over the green icon next to each name to determine the response.

  7. Select 'Continue'

  8. Review and confirm the savings account details, and select 'Continue'

  9. Success! Your savings account has been opened.

How to open a savings account on mobile

  1. Sign in to your 1st Choice mobile app. From the home page, select 'Accounts':

  2. Under Savings, select 'Open account'.

  3. Choose the type of savings account you would like to open. Once you decide, select ‘Open account’

  4. Choose the account the initial deposit will come from

  5. Fill out the required information for the account

  6. It is required that you select if your account is being made for a Third Party, PEP and HIO. If you are unsure if this applies to you, hover over the green icon next to each name to determine the response.

  7. Select 'Continue'

  8. Review and confirm the savings account details, and select 'Continue'

  9. Success! Your savings account has been opened.

Last updated February 2, 2024

MemberCard Limits

ATM Withdrawal Limit $1,000
Point of Sale Withdrawal Limit $3,000
Daily Deposit Limit $200,000

Tap

1st Choice Savings debit cards have a $200 cap before a pin is required. Please note that individual merchant terminals may impose a limit that is less (for example, a merchant may impost a $100 limit for tap).

Regardless of the transaction amounts, once a cumulative limit of $200.00 is reached, the member must enter their PIN. For example,

  1. $100.00 (can tap)

  2. $75.00 (can tap)

  3. $50.00 (must enter PIN)

Apple Pay

Apple Pay is a mobile payment service that stores card information in a digital wallet on a mobile device so that users don't have to carry physical cards.

  • Apple Pay does not have specific limits; they are driven by the card limits and by limits on the merchant terminal.

  • Each time Apple Pay is used, the user is authorizing the transaction through either password or biometric methods, so these transactions aren’t subject to the same limits as "tap."

Last updated November 5, 2024

Please note that this method of depositing a cheque can only be done through the mobile app.

  1. Sign in to your 1st Choice mobile app.

  2. From the home page, click on the Mobile Deposit icon. From any other screen in the mobile app, select ‘Move Money’. Under Transfers, select ‘Mobile Deposit’

  3. From the home page, select ‘Move money’

  4. Under Transfers, select ‘Mobile deposit’

  5. Select the account you would like to deposit the cheque in to.

  6. Enter the cheque amount.

  7. Using your mobile device, take a picture of the front and back of the cheque.

  8. You may see a Pop-up Alert that states: “The amount on the photo and the amount entered do not match. Confirm if the entered amount is correct.” You must either click “Confirm amount” if the amount matches the cheque, or “Edit” to change the amount entered.

  9. Confirm the deposit details and select ‘Continue’

  10. Success! Your cheque has been deposited.

Last updated November 4, 2024

When deposited in-branch or online, a cheque is subject to a 10-day hold.

All cheques deposited through an ATM are subject to a 6-day hold.

Last updated November 5, 2024

Routing numbers are essential in a lot of transactions that 1st Choice Savings provides like bill payments, wire transfers, cheque processing, and direct deposits.

You can also find the route/transit number on the lower left-hand corner of your cheques.

 Branch
 Route/Institution #
 Transit/Branch #
 Fairmont
 899
 71599
 3rd Ave
 899
 01849
 Westgate
 899
 61229
 Taber
 899
 21229
 Cardston
 899
 10499

Finding your routing & transit number on desktop

  1. Sign in to digital banking. From the home page, select 'Accounts'.

  2. Under cheques, select 'Download void cheque'.

  3. At the bottom of the void cheque, you will find your 5 digit transit/branch number and your 3 digit route/institution number.

Finding your routing & transit number on mobile

  1. Sign into your 1st Choice mobile app. From the home page, select 'Activity'.

  2. Select 'Download void cheque'.

  3. On the bottom of the void cheque, you will find your 5 digit transit/branch number and your 3 digit route/institution number.

Last updated February 2, 2024

Back To The Top ^

Transfers & Pay

Move money now or later, pay bills, and manage scheduled or recurring payments with ease.

How to transfer funds immediately on desktop

  1. Sign in to digital banking. From the homepage, hover over 'Transfers & Payments'.

  2. Under 'Transfers', select 'Transfer funds'.

  3. Select the account you would like to transfer from.

  4. Select the account you want to transfer money to.

  5. Enter the amount of money you would like to transfer.

  6. For an immediate transfer, select 'Continue'.

  7. Confirm the transfer details and select 'Continue'.

  8. Success! Your transfer has been completed.

How to transfer funds immediately on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Transfers'.

  3. If you are not on the homepage, select 'Move money'.

  4. Select 'Transfer funds'.

  5. Select the account you would like to transfer from.

  6. Select the account you want to transfer money to.

  7. Enter the amount of money you would like to transfer.

  8. Select 'Continue'.

  9. Confirm transfer details and select 'Continue'.

  10. Success! Your transfer was completed successfully.

Last updated March 5, 2024

How to schedule a transfer of funds on desktop

  1. Sign in to digital banking. From the homepage, hover over 'Transfers & Payments'.

  2. Under 'Transfers', select 'Transfer funds'.

  3. Select the account you would like to transfer from.

  4. Select the account you want to transfer money to.

  5. Enter the amount of money you would like to transfer.

  6. Under transfer type, select 'Schedule'.

  7. Select the transfer date.

  8. Select 'Continue'.

  9. Confirm the transfer details and select 'Continue'.

  10. Success! Your transfer has been completed.

How to schedule a transfer of funds on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Transfers'.

  3. If you are not on the homepage, select 'Move money'.

  4. Select 'Transfer funds'.

  5. Select the account you would like to transfer from.

  6. Select the account you want to transfer money to.

  7. Enter the amount of money you would like to transfer.

  8. Under transfer type, select 'Scheduled'.

  9. Choose the transfer date.

  10. Confirm transfer details and select 'Continue'.

  11. Success! Your transfer was completed successfully.

Last updated March 6, 2024

How to set up a recurring transfer on desktop

  1. Sign in to digital banking. From the homepage, hover over 'Transfers & Payments'.

  2. Under 'Transfers', select 'Transfer funds'.

  3. Select the account you would like to transfer from.

  4. Select the account you want to transfer money to.

  5. Enter the amount of money you would like to transfer.

  6. Under transfer type, select 'Recurring'.

  7. Choose the transfer frequency.

  8. Choose the transfer start date.

  9. Choose the end date for your recurring transfers and select 'Continue'.

  10. Confirm the transfer details and select 'Continue'.

  11. Success! You now have a recurring transfer set up.

How to set up a recurring transfer on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Transfers'.

  3. If you are not on the homepage, select 'Move money'.

  4. Select 'Transfer funds'.

  5. Select the account you would like to transfer from.

  6. Select the account you want to transfer money to.

  7. Enter the amount of money you would like to transfer.

  8. Under transfer type, select 'Recurring'.

  9. Choose the transfer start date.

  10. Choose the transfer frequency.

  11. Choose the end date and select 'Continue'.

  12. Confirm transfer details and select 'Continue.

  13. Success! You now have a recurring transfer set up.

Last updated March 7, 2024

How to transfer money to another 1st Choice member on desktop

  1. Sign in to digital banking. From the homepage, hover over ‘Transfers & Payments’

  2. Select ‘Transfer funds’

  3. Select the account you would like to transfer from

  4. Under ‘Transfer to’, select ‘Another 1st Choice Savings member.’

  5. Enter the member's account number

  6. Enter an amount

  7. Select an immediate, scheduled, or recurring transfer type

  8. Select ‘Continue’

  9. Confirm the transfer details, and select ‘Continue’

  10. Select email or text message to receive an authentication code

  11. Enter the code you received in the ‘Enter code’ field

  12. Select ‘Continue’

  13. Success!

How to transfer money to another 1st Choice member on mobile

  1. Sign in to your 1st Choice mobile app. From the homepage, select ‘Transfers’

  2. Select the account you would like to transfer from

  3. Under ‘Transfer to’, select ‘Another 1st Choice Savings member.’

  4. Enter the members account number

  5. Enter an amount

  6. Select an immediate, scheduled, or recurring transfer type

  7. Select ‘Continue’

  8. Confirm the transfer details, and select ‘Continue’

  9. Select email or text message to receive an authentication code

  10. Enter the code you received in the ‘Enter code’ field

  11. Select ‘Continue’

  12. Success!

Last updated November 1, 2024

How to pay a bill immediately on desktop

  1. Sign in to digital banking. On your homepage, you will see a 'Pay bills' icon.

  2. If you're not on your homepage, start by hovering over 'Transfers & Payments".

  3. Under the 'Payments' header, find and select 'Pay bills'.

    1. You must have at least one payee added in order to schedule a bill payment. Learn how to add a payee.

  4. Once on the 'Pay Bills' page, select the account you wish to pay your bill from.

  5. The account you choose will be highlighted in green.

  6. Enter the amount of the bill you want to pay.

  7. The current date will automatically populate. Payee settlement times vary, so it's best to pay a bill at least 3 business days prior to the bill's due date.

  8. Select 'Continue'.

  9. Review and confirm your payment details. Select 'Continue'.

  10. Success! Your bill payment has been completed. The funds will come out of your account immediately.

How to pay a bill immediately on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Pay bills' on the homepage.

  3. Select the account you would like to pay from. Once selected, select ‘Add Payment’.

    1. You must have at least one payee added in order to schedule a bill payment. Learn how to add a payee.

  4. Select the payee, the amount you'd like to pay and the date you want to send the payment.Once the details have been added, select ‘Add Payment’.

  5. On the 'Confirm payment details' page, review the information and then select 'Continue'.

  6. Success! Your bill payment has been completed. The funds will come out of your account immediately.

Last updated October 2, 2023

How to schedule a bill payment on desktop

Desktop instructions coming soon!

How to schedule a bill payment on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Move money'.

  3. Select ‘Payments’.

  4. Select ‘Pay bills'.

  5. Select the account you wish to pay your bill from.

  6. Select 'Add payment'.

  7. Select the payee, amount and the date you would like the payment sent.

  8. Select 'Add payment'.

  9. Confirm payment details and select ‘Continue’.

  10. Success! Your payment has been scheduled.

  11. The funds will come out of your account on the scheduled date of payment.

Last updated October 5, 2023

How to cancel a scheduled payment on desktop

  1. Sign in to digital banking and hover over 'Transfers & Payments':

  2. Under the 'Payments' header, find and select 'View scheduled payments':

  3. Once on the Scheduled Payment page, select the trash can icon associated with the scheduled payment:

  4. Select ‘Continue’ to confirm you want to cancel the payment.

  5. The bill payment has been cancelled.

How to cancel a scheduled payment on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'Move money'

  3. Select 'Payments'

  4. Select 'View scheduled payments'

  5. Select the scheduled payment you would like to delete

  6. Select ‘Delete’

  7. Select ‘Delete’

  8. Success! Your scheduled payment has been deleted.

Last updated October 13, 2023

How to view your payment history on desktop

Desktop instructions coming soon!

How to view your payment history on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select ‘Accounts’.

  3. Select the account you would like to view the history for.

  4. You will see transactions made within the past 30 days.

  5. To filter your transaction history, select the Search icon.

  6. On this screen you can select particular dates or specific filter options.

  7. Choose the specific item you would like to filter your transactions by.

  8. Select ‘Apply filter’ to view your transaction history based on the filters you set up.

Last updated October 6, 2023

If you need to reverse a payment, call us at 1 (403) 320-4600 Monday through Friday from 8am to 4:30pm MST.

If the payment is still pending, see "Cancelling a Scheduled Bill Payment".

Last updated March 12, 2025

How to add a bill payee on desktop

  1. Sign in to digital banking and hover over 'Transfers & Payments'.

  2. Under the 'Payments' header, find and select 'Manage payees'.

  3. Once on the 'Manage Payees' page, select 'Add payee'.

  4. On the 'Add payee' page, type the payee name in the box. Under the 'Results' heading you'll see a list of 1st Choice Savings approved payees.

  5. Select the desired payee.

  6. Enter your account number (ex. your Direct Energy account number).

  7. Select continue.

  8. When you've entered your account number, select 'Continue'. This will send an authentication code to your mobile phone number.

  9. Go to your phone to retrieve the authentication code we've sent.

  10. Enter the authentication code.

  11. Select 'Continue'.

  12. Success! Your payee has been added.

  13. A payee list has been created. Each time you add a payee, it will show up on this list.

How to add a bill payee on mobile

Mobile instructions coming soon!

Last updated October 12, 2023

How to delete a payee on desktop

  1. Sign in to digital banking and hover over 'Transfers & Payments'.

  2. Under 'Payments', find and select 'Manage payees'.

  3. Once on the 'Manage Payees' page, select the trash can icon associated with the payee.

  4. Select 'Confirm' to confirm this is the payee you wish to delete.

  5. The payee will be deleted from your list.

How to delete a payee on mobile

  1. Sign into your 1st Choice mobile app.

  2. Select 'More'.

  3. Select ‘Manage payees’.

  4. Select the red trash icon on the payee you would like you delete.

  5. Confirm that the payee you would like to remove is correct and select ‘Continue’.

  6. Success! The payee has been deleted.

Last updated October 5, 2023

Back To The Top ^

Interac e-Transfer

Send, receive, and Autodeposit e‑Transfers, manage contacts, and review personal or business limits.

How to set up an e-Transfer profile on desktop

  1. Sign in to digital banking. From the homepage, hover over ‘Transfers & Payments’

  2. Under Interac e-Transfer, select ‘Profile settings’

  3. Confirm your profile details (name and email address is required, mobile phone number is optional)

  4. Select ‘Continue’

  5. Confirm the INTERAC profile details, and select ‘Continue’

  6. Enter the authentication code that was sent to you, and select ‘Continue’

  7. Success! Your e-Transfer profile has been set up.

How to set up an e-Transfer profile on mobile

  1. Sign in to the 1st Choice mobile app. From the homepage, select ‘Move money’

  2. Select ‘INTERAC e-Transfer’

  3. Select ‘Profile settings’

  4. Confirm your profile details (name and email address is required, mobile phone number is optional)

  5. Select ‘Continue’

  6. Confirm the INTERAC profile details, and select ‘Continue’

  7. Enter the authentication code that was sent to you, and select ‘Continue’

  8. Success! Your e-Transfer profile has been set up.

Last updated Oct 30, 2024

How to add an e-Transfer contact on desktop

  1. Sign in to digital banking. From the homepage, select ‘Transfers & Payments’

  2. Select ‘Manage contacts’

  3. Select ‘Add contact’

  4. Fill in the contact’s name, email address and/or mobile phone number, preferred language and notification method.

  5. Choose a security question and answer. Re-enter the answer to confirm.

  6. Select ‘Continue’

  7. Confirm the contact details, and select ‘Continue’

  8. Go to your phone or email to retrieve the multifactor authentication code, and enter it

  9. Select ‘Continue'

  10. You have successfully added a new e-transfer contact!

How to add an e-Transfer contact on mobile

  1. Sign in to your mobile banking. From the home page, select 'Move money'

  2. Select ‘INTERAC e-Transfer’

  3. Select ‘Manage contacts’

  4. Select the ‘+’ icon

  5. Fill out the contacts name, email address and/or mobile phone number

  6. Select the preferred language and notification method

  7. Choose a security question and answer. Re-enter the answer to confirm

  8. Select ‘Continue’

  9. Confirm the contact details, and select ‘Continue’

  10. Go to your phone messages or email to retrieve the multifactor authentication code

  11. Enter the authentication code and select ‘Continue’

  12. You have successfully added a new e-transfer contact!

Last updated July 17, 2024

How to send an e-Transfer on desktop

  1. Sign in to digital banking. From the homepage, select ‘Transfers & Payments’

  2. Under Interac e-Transfer, select ‘Send money’

  3. Select which account you would like to transfer money from. The selected account will be highlighted in green

  4. Under ‘Transfer to’, select the contact. If you do not have a contact, read the above article 'Adding an e-Transfer contact'

  5. Enter the amount

  6. If your contact has auto deposit enabled, you will have to select the box to confirm your acknowledgement of this.

  7. Select ‘Continue’

  8. Confirm the transfer details, and select ‘Continue’

  9. Success!

How to send an e-Transfer on mobile

  1. Sign in to your mobile banking. From the home page, select 'Move money'

  2. Select ‘INTERAC e-Transfer’

  3. Select ‘Send’

  4. Select the account you would like to transfer money from

  5. Under ‘Transfer to’, select the contact. If you do not have a contact, read the above article 'Adding an e-Transfer contact'

  6. Enter the amount

  7. If your contact has auto deposit enabled, you will have to select the box to confirm your acknowledgement of this.

  8. Select ‘Continue’

  9. Confirm the transfer details, and select ‘Continue’

  10. Success!

Last updated Sept 19, 2024

How to register for e-Transfer Autodeposit on desktop

  1. Sign in to digital banking. From the homepage, hover over ‘Transfers & Payments’

  2. Under Interac e-Transfer, select ‘Autodeposit settings’

  3. Select ‘Add autodeposit’

  4. Under Autodeposit details, select ‘Mobile number’ or ‘E-mail’

  5. If you selected Mobile number, enter your mobile number. If you selected e-mail, enter your email address

  6. Select which account you would like your money to be automatically deposited into

  7. Select the box to agree to the acknowledgement

  8. Select ‘Continue’

  9. Confirm your autodeposit details and select ‘Continue’

  10. Enter the one-time password you receive via text message or email

  11. Select ‘Continue’

  12. A Verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.

  13. Success! You have registered for autodeposit.

How to register for e-Transfer Autodeposit on mobile

  1. Sign in to your 1st Choice mobile app. From the homepage, select ‘Move money’

  2. Select ‘INTERAC e-Transfer’

  3. Select ‘Autodeposit settings’

  4. Select the ‘+’ icon

  5. Under ‘Register with’ select ‘E-mail’ or ‘Mobile phone’

  6. If you selected Mobile number, enter your mobile number. If you selected e-mail, enter your email address

  7. Select which account you would like your money to be automatically deposited into

  8. Select the box to agree to the acknowledgement

  9. Select ‘Continue’

  10. Confirm your autodeposit details and select ‘Continue’

  11. Enter the one-time password you receive via text message or email

  12. Select ‘Continue’

  13. A Verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.

  14. Success! You have registered for autodeposit.

Last updated December 9, 2024

Interac e-Transfer Limits - Personal

Maximums Outgoing (Sending) Incoming (Receiving)
Amount per transfer $3,000 $10,000
Amount per day $10,000 $10,000
Amount per 7 days $10,000 $70,000
Amount per 30 days $20,000 $300,000
Amount per request $3,000 $3,000
Instant Transfers
Max. amount per Instant Transfer $250
24-hour rolling limit for Instant Transfers $500

Please note that there is a 30-minute cool-down period before the eTransfer is sent if it is over the limits for instant eTransfers.


Last updated November 5, 2024

Interac e-Transfer Limits - Business

Maximums Outgoing (Sending) Incoming (Receiving)
Amount per transfer $10,000 $10,000
Amount per day $20,000 $20,000
Amount per 7 days $50,000 $140,000
Amount per 30 days $100,000 $600,000
Amount per request $3,000 $3,000
Instant Transfers
Max. amount per Instant Transfer $500
24-hour rolling limit for Instant Transfers $500
Max. amount per Instant Transfer with history $5,000

Please note that there is a 30-minute cool-down period before the eTransfer is sent if it is over the limits for instant eTransfers.

Last updated November 5, 2024

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Statements

View and download your eStatements whenever you need a record of your activity.

How to view your eStatements on desktop

  1. Sign in to your online banking. From the home page, select 'Accounts'

  2. Select 'View eStatements'

  3. Select the account that you would like to see the eStatement for

  4. Choose the year of statements you would like to view, and select the dropdown arrow

  5. Select the statement you would like to view

  6. Success! Now you can view your eStatements.

How to view your eStatements on mobile

  1. Sign in to your 1st Choice mobile app. From the home page, select 'Activity'

  2. Select 'View eStatements'

  3. Choose the year of statements you would like to view, and select the dropdown arrow

  4. Select the statement you would like to view

  5. Success! Now you can view your eStatements.

Last updated March 8, 2024

  1. Under 'Accounts', select 'View eStatements':

  2. Select the accounts you'd like to appear on your eStatement; these will be highlighted in green.

    1. Monthly eStatements (e.g. March 24th - April 23rd) can be generated with the details of one or more accounts.

  3. Select the eStatement you'd like to download.

Once downloaded, eStatements can be found in your downloads folder.


Last updated September 21, 2023

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Cards & Wallets

Add your debit card to Apple Wallet, manage card changes, and get help if it’s lost or stolen.

*Note: This can only be done on an Apple mobile device.

  1. On your iPhone, go to your settings

  2. Scroll down until you see ‘Wallet & Apple Pay’

  3. Under ‘PAYMENT CARDS’, select ‘Add Card’

  4. Select ‘Debit or Credit Card’

  5. Read the information about Apple Pay, and select ‘Continue’

  6. Take a photo of your 1st Choice debit card, or enter the card details manually

  7. Select ‘Next’

  8. Read through the Apple Pay terms and conditions, and select ‘agree’

  9. You will need to verify your card for Apple Pay. Select the method where you would like to receive a code, and select ‘Next’

  10. Enter the verification code and select ‘Next’ If you are not able to verify your card, contact our local branch.

  11. You can set your 1st Choice card as a Default Card in your wallet, or select ‘Not Now’

  12. Success! Your card is now available to use through your Apple Wallet.

Last updated December 10, 2024

1st Choice Savings Credit Card 

If you suspect your 1st Choice Savings credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free at 1-888-277-1043.

Last updated June 11, 2024

For security reasons, the number on your new card cannot be used to sign in.

Here’s how you can safely sign in:

  • With the debit card number you used the first time you signed into digital banking

  • With your username

If you’ve forgotten the username you used to create your 1st Choice Savings profile, see the "Forgotten Username or Password" article below.

Last updated September 25, 2023

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Business Banking

Delegate access, connect to QuickBooks, and explore tools tailored for business members.

Please note that delegate management can only be done through online banking using a laptop or computer.

  1. Sign in to Business banking account through online banking. From the home page, select 'Business Services'

  2. Select ‘Delegate management’

  3. Select ‘Add delegate’

  4. Create a delegate username using the guidelines on-screen

  5. Add your delegate’s name and select their access level. The differences between the levels can be seen by clicking ‘View access level comparison table’

  6. Select the method of communication for your delegate’s temporary password

  7. Enter their email address and confirm the address by entering it again

  8. Select the country and enter their phone number

  9. Re-enter the phone number to confirm

  10. Read through the disclaimer, click the green box to confirm, and select ‘Continue’

  11. Confirm the delegate details, and select ‘Continue’

  12. This requires authentication. Enter the code send to you via text message or email

  13. Select ‘Continue'

  14. You have successfully added a delegate to your business account!

Last updated July 16, 2024

Please note that consolidating your profiles can only be done through online banking using a laptop or computer.

  1. Sign in to Business banking account through online banking. From the home page, select 'Business Services'

  2. Select 'Profile Consolidation'

  3. Select 'Add profile'

  4. Type in the username and password for your personal account

  5. Select 'Continue'

  6. Confirm your account details and select 'Continue'

  7. Success! Your personal and business account has been consolidated.

Last updated June 12, 2024

Please note that switching profiles can only be done after consolidating your profiles.

How to switch profiles on desktop

  1. Sign in to your online banking. From the home page, select your Profile

  2. Select the profile you would like to switch to

  3. Confirm that you would like to switch profiles, and select ‘Switch profiles’

  4. Success! You have switched profiles.

How to switch profiles on mobile

  1. Sign in to your 1st Choice mobile app. From the home page, select 'More'

  2. Select 'Profile'

  3. Select 'Switch profile'

  4. Select the profile you would like to switch to

  5. Confirm that you would like to switch profiles, and select 'Switch profile'

  6. Success! You have switched profiles.

Last updated June 13, 2024

  1. You will be logging in to our digital banking site through QuickBooks, so you will need to have your login username and password available.

  2. Go to the QuickBooks website.

  3. Log in to QuickBooks using existing QuickBooks credentials.

  4. Once logged in, select ‘Transactions’, then ‘Bank transactions’.

  5. Select ‘Link account’ in the top-right hand corner.

  6. You now need to select your bank or credit union. Type ‘1st Choice Savings’ into the search bar until our name pops up. Select our site.

  7. Log in to our digital banking site using your username and password.

  8. You can now select which account you want to link to QuickBooks.

  9. Success!

For more information on how to connect your bank account, edit or remove a connected account, manage imported transactions and more, visit this QuickBooks support article.

Last updated September 24, 2024

Interac e-Transfer Limits - Business

Maximums Outgoing (Sending) Incoming (Receiving)
Amount per transfer $10,000 $10,000
Amount per day $20,000 $20,000
Amount per 7 days $50,000 $140,000
Amount per 30 days $100,000 $600,000
Amount per request $3,000 $3,000
Instant Transfers
Max. amount per Instant Transfer $500
24-hour rolling limit for Instant Transfers $500
Max. amount per Instant Transfer with history $5,000

Please note that there is a 30-minute cool-down period before the eTransfer is sent if it is over the limits for instant eTransfers.

Last updated November 5, 2024

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Need Assistance?

Call Us

1-866-803-0733

Open 8am to 4pm, Monday through Friday

Or view other branch contacts>

Email Us

info@1stchoicesavings.ca

Typically responds in 1 business day

Get Advice

Meet with an advisor.

Book an Appointment

Or visit a branch>

Need Assistance?

Call Us

1-866-803-0733

Open 8am to 4pm, Monday through Friday

Or view other branch contacts>

Email Us

info@1stchoicesavings.ca

Typically responds in 1 business day

Get Advice

Meet with an advisor. 

Book an Appointment

Or visit a branch>

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