1st Choice Savings takes your concerns and feedback seriously. We are committed to providing an exceptional experience for our member-owners, and while positive comments are welcome, it is equally important to us to know your concerns. Your feedback allows us to continually improve the quality of products and services.
When you contact us, be sure to gather your facts. This may include relevant paperwork, the date when the concern arose, the name of any representatives involved, and the circumstances of the concern.
Get In Touch
Use the following options on this page or call us at (403) 320-4600, email us at firstname.lastname@example.org, or by completing our online feedback tool.
Contact the branch supervisor or branch manager
If your concern cannot be resolved, ask to speak to the branch supervisor or branch manager.
Contact a Senior Officer
You can ask to have your concern reviewed by a senior officer if you are not satisfied at the branch level. Ask the branch supervisor or branch manager how to contact the appropriate senior officer
Jason Sentes - CEO
Mail: 45 Fairmont Blvd S, Lethbridge, AB T1K 1T1
Contact the Board of Directors
Members of 1st Choice Savings and Credit Union are owners of the credit union and are represented by the Board of Directors elected from the membership. Unresolved concerns may be directed to:
Chair of the Board of Directors
1st Choice Savings and Credit Union Ltd.
45 Fairmont Blvd South
Lethbridge, AB T1K 1T1
Tel: (403) 320-4600
Please include your name, preferred method of contact, the nature of your concern, any details relevant to your concern, and the representative(s) with whom you have discussed your concern.
Contact the Alberta Superintendent of Financial Institutions
If a concern has not been resolved to your satisfaction, you may file a formal complaint with the office of the Alberta Superintendent of Financial Institutions. For information about submitting a concern, contact:
Mail: Alberta Superintendent of Financial Institutions
Terrace Building, Room 402, 9515 – 107th Street, Edmonton, AB T5K 2C3