Thank you for sharing your feedback in our recent member survey, we heard you!

We’re excited to announce that we’re making improvements to your digital banking experience based on what you told us. These updates will bring new features designed to make managing your finances easier and more secure.

To prepare for these new features, there will be a planned overnight outage of our digital banking services from Tuesday, October 14 to Wednesday, October 15. During this time, access to both the mobile app and online banking will be temporarily unavailable.

We appreciate your patience and understanding as we work to serve you better.

New Upcoming Upgrade Features

Additional Information:

• The MFA registration process is quick and easy. Once set up, you can add trusted devices to simplify future logins. Registration for MFA is mandatory for all our members.
  

• You’ll be able to choose from four convenient MFA methods: Push Notification, Web Authentication, Text Message, or Voice Call. For the fastest and most seamless experience, we recommend selecting Push Notification as your MFA method.
  

• If you use biometrics (FaceID or Fingerprint) to sign in to digital banking today, you will still need to register for MFA. Biometrics can be re-enabled for future sign in after setting up MFA.
  

• Members can add up to five trusted devices to their digital banking profile, allowing them to bypass MFA once trust is established. For online banking via web browser, trust lasts for 12 hours – on mobile, trust does not expire.
  

• Support is available. If you need help accessing your profile after the update, our Member Service support team is here to assist you every step of the way. To reach our Member Service support team, please email info@1stchoicesavings.ca or call 403-320-4600.