Search
Here Is What You Need To Know
 |
|
A planned outage will occur between 8:30 pm on Monday, May 16th to approximately 6:00 am on Tuesday, May 17th Mountain Time. During the outage, mobile and online banking will be temporarily unavailable, and there may be an additional delay before mobile banking is available when the upgrade goes live. |
 |
|
The first time you log in to the mobile app after the upgrade, you will need to enter your username and password even if you have biometrics (faceID or touchID) enabled.
If you use biometrics and don’t remember your password, please login and change your password before the upgrade to ensure you don’t get locked out and have to reset your password. |
|
|
|
|
 |
|
Following the upgrade, you will receive a message on your current mobile app prompting you to complete a mandatory app upgrade.
Click “update now,” and you will be redirected to the mobile app store to complete the upgrade on your device. |
|
|
|
|
 |
|
You will be taken through a quick tour of the major changes within the app before logging in.
|
Here Is What You Need To Know
 |
|
A planned outage will occur early in the morning of the upgrade going live on May 17, 2022. During the outage, mobile and online banking will be temporarily unavailable. There may be an additional delay before mobile banking is available again when the upgrade goes live. |
 |
|
The first time you log in to the mobile app after the upgrade, you will need to enter your username and password even if you have biometrics (faceID or touchID) enabled.
If you use biometrics and don’t remember your password, please login and change your password before the upgrade to ensure you don’t get locked out and have to reset your password. |
|
|
|
|
 |
|
Following the upgrade, you will receive a message on your current mobile app prompting you to complete a mandatory app upgrade.
Click “update now,” and you will be redirected to the mobile app store to complete the upgrade on your device. |
|
|
|
|
 |
|
You will be taken through a quick tour of the major changes within the app before logging in.
|
Frequently Asked Questions
Yes. When you first sign in to the mobile banking app, you can use your current username and password. You will also have the option to reset your password or access your username with the "Forgot username or password?" function on the new sign-in screen.
Please be advised that it is a normal part of the upgrade process if you are unable to update your app immediately. Attempt to update the app again in a couple of hours. In the meantime, you can use online banking as an alternative option.
You can access this feature in online banking by navigating: Menu > Accounts > Cheques > Download void cheque
For Android and iOS mobile apps, members can navigate to: Menu > Activity
Our mobile app is compatible with most Android devices with operating system version 6 (Marshmallow) and up.
iPhone 6S and up with operating system version 12 and up are the supported Apple devices.
Mobile App
Check your account balance, pay bills, transfer funds, deposit a cheque, and more - all on the go.
Use one of our mobile payment options, for your Apple or Android devices, to pay for everyday purchases.
Apple Pay
Make everyday purchases with Apple Pay. It's quick, convenient, and free to use!
Simply lookout for the Interac® Flash logo, contactless symbol, or Apple Pay logo at the checkout.