Business Help Center

Running a business doesn’t have to be complicated. If you have questions, we have answers!
Below is a list of our most frequently asked questions and their answers. Don’t see an answer you’re looking for?
Watch our help videos or feel free to
contact us for additional assistance.

Getting Started


How do I:

  • Sign-in for the first time?

  • Make payments or transfers?

  • Find the new features?

Features: Business Banking


FAQs


Get answers to the most frequently asked questions about business and AG banking.

How do I:

  • Connect to Quicken/QuickBooks?

Banking


How do I:

  • Switch profiles?

  • Set up delegates?

  • Manage transactions?


How to Videos

Prefer to watch video guides? We've made a series of short 'How-To' videos to walk you through many of the things you can do with digital banking.

Getting Started
Follow our step-by-step guide below or watch our video guides to assist with your first login.
Existing Users

For business and agriculture members.


1. Sign in to digital banking on your desktop or download the new mobile app.



2. Sign in using your current login credentials.

a. Enter your 19-digit card number.
b. Enter your password.



3. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



4. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter, and one number).



5. Enter your mobile phone number or email address (even though you are signing into a business account, you will want to use your personal mobile phone number and email here).



6. Enter your contact information

  • If the contact information you enter does not match what we have on file, you will receive a two-factor authentication code. Enter that code in the pop-up screen.

*If the information you provided matches our files, you won’t have to perform the above step.



7. If everything is correct, click “Create user profile” to finish up.


New Users

New to online banking, or has your password recently changed?


1. Sign in to digital banking on your desktop or download the new mobile app.


2. Enter your 19-digit debit card number.



3. To verify your identity, enter your date of birth and either the mobile phone number or email address we have on file for you (even though you are signing into a business account, you will want to use your personal mobile phone number and email, along with your date of birth here).



4. You will receive a verification code - enter that code in the pop-up screen.



5. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



6. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter, and one number).



7. If everything is correct, click “Create user profile” to finish up.



You are all set! The next time you come back, simply use your new username and password to sign in.

Frequently Asked Questions

As a signer on the business, we need to authenticate you as an individual. It’s important that your personal information (date of birth, email address, and cellphone number) in your file is up to date so we can validate who you are.

You can update your personal information by calling us at 403.320.4600.

Please note that your business’ delegates did not carry over to 1st Choice Saving's new digital banking platform. You will be required to re-create access for any of your existing delegates before they can sign in. When you process your delegate setup, it will need to be completed via desktop as this feature is not available to do on the mobile app.

Transactions that another signer or a delegate has initiated and require your approval can be viewed under 'Pending transactions.'

  1. Log in to digital banking

  2. Select ‘Business Services.’

  3. Click ‘Pending transactions’ to view transactions that require approval (created by another signer or a delegate)

  4. Select to approve or decline the transaction

  5. Some transactions may require you to enter a 2-Factor Authentication code as a security feature. If this is the case, an authentication code will then be sent to you by email or text message, and simply enter the received code into the entering code field and click ‘Continue.’

Pending transactions expire after 7 days.

Delegates are people such as an accountant, bookkeeper or employees who can be granted limited access to small business digital banking. Delegates can be created by any one of the authorized signers that have small business digital banking access. Delegates will have their own username and their own password. Delegates will be able to see the accounts and associated transactions related to the Login ID the business signer sets up for them. Delegates can be set up with:

  • Initiator access. Allows delegates to create transactions for the authorized signer(s) to approve without making the delegate an actual signer on the account(s). A delegate can initiate transactions like bill payment, transfer, or INTERAC e-Transfer. The Initiator delegate can also create a similar transaction from previous transactions or recall a transaction (prior to approval). Initiated transactions require approval by the signer(s) in order to complete the transaction.

  • Read-only access. Allows delegates to view account information, but does not allow them to perform any transactions on the account.

  • Login to digital banking.

  • Select ‘Business Services.’

  • Click ‘Delegate Management.’

  • Click ‘Add delegate.’

  • Create delegate username (5-35 alphanumeric characters)

  • Enter the name of the delegate

  • Click the radio button to select the access level - initiator or read-only

  • Click the radio button to select how the password will be received (email or mobile number)

  • Enter the email

  • Enter the mobile phone

  • Type in any notes that apply to the delegate

  • Accept express consent

  • Click ‘Continue.’

  • Review details and click ‘Continue.’

  • An 2-Factor Authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and click ‘Continue’

  • Delegate added successfully

  • The delegate will now receive their temporary password via email or text.

  • The username must be communicated to the delegate separately.

Notes on Delegates:

  • There is no maximum number of delegates that can be set up

  • Once the username is selected it cannot be changed

  • The username will need to be communicated to the delegate separately

  • Any account signer can add, view, or edit a delegate.

  • 1st Choice Savings does not have access to your delegates so we are unable to add, edit, delete, lock or reset their password on your behalf.


You can download your transactions into the format needed for QuickBooks and Quicken by scrolling to the bottom of your account and selecting the 'Export' button. These documents can then be uploaded into QuickBooks or Quicken.

Please be aware that automatic downloads for QuickBooks and Quicken will not be immediately available in our new digital banking platform.

Digital banking has a character limit when it comes to the business name and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.

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