Help Centre

Have questions about digital banking or need help navigating our banking platforms? Explore everything that our Help Centre has to offer.
If you have questions that aren’t answered here, feel free to contact us.

New Digital Banking


Have questions or need help navigating the new digital banking platform?

Business Help


Get answers on how to:

Sign-in for the first time,
Switch profiles and more.

FAQs


Get answers to the most frequently asked questions about all your banking needs.

Video Guides


Prefer a video guide?
Watch to learn about specific digital banking features and functions.

Known Issues

Please use the following issue logs to assist with any questions you may have. Don't see your problem below? Contact us.

Please refer to the following items below.

Small Business Members, please be aware that profiles that are consolidated under one sign-on cannot be removed at this time.

Request Money unavailable

Currently, the request money feature is not working properly, for either sending a request for money or fulfilling a request for money. Our Interac Support Team is actively investigating this issue for resolution. We apologize for any inconvenience.  As a work around, members are able to directly send an eTransfer to the recipient rather than fulfilling a request for money.

Accepting e-Transfers for the first time

When accepting an e-Transfer for the first time, please click "Select a different financial institution" and locate 1st Choice Savings and Credit Union LTD.

e-Transfer Autodeposit

If you have Autodeposit setup, and you send an e-Transfer to both your email and mobile phone, you may receive an error. To fix this, remove one of either the mobile phone or email attached to that contact or set up two different contacts for both email and mobile phone. This will allow the system to properly recognize where the Autodeposit address is located. We apologize for any inconvenience. 
Small business delegates are unable to accept incoming e-Transfers at this time. This has been identified as a bug in the system and is being actively worked on behind the scenes to resolve. Delegates continue to be able to initiate outgoing e-Transfers, to be approved by account signer(s) before processing.

Digital Banking Features

Digital banking is an easy, quick, and secure way to do your daily banking on your own terms. Click below to download a bird's-eye view of the new digital banking experience.

Haven't logged in yet?
Follow our step-by-step guide below or watch our video guides to assist with your first login.
Existing Users

For personal, business, and agriculture members.


1. Sign in to digital banking on your desktop or download the new mobile app.



2. Sign in using your current login credentials.

a. Enter either the 19-digit card number

b. Enter your Personal Access Code (Password).



3. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



4. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter, and one number).



5. Enter your mobile phone number or email address.



6. Enter your contact information

  • If the contact information you enter does not match what we have on file, you will receive a verification code. Enter that code in the pop-up screen. If the information you provided matches our files, you won’t have to perform this step.



7. To finish, click "Create user profile" and you are all set!


New Users

New to digital banking, or had your password recently changed?


1. Sign in to digital banking on your desktop or download the new mobile app.


2. Enter your 19-digit card number



3. To verify your identity, enter your date of birth and either the mobile phone number or email address we have on file for you.



4. You will receive a verification code - enter that code in the pop-up screen.



5. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



6. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).



7. If everything is correct, click “Create user profile” to finish up.



You are all set! The next time you come back, simply use your new username and password to sign in.



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Lost or stolen card?

If your 1st Choice Savings Card is lost, stolen, or is being misused, please contact us immediately.

To report a lost debit card: call 1-888-277-1043 (toll-free 1-866-803-0733).

To report a lost credit card: call 1-855-341-4643

Digital Banking Transition Questions

With this enhancement, we are able to offer our members increased digital banking security, customization features, and a sleek user-friendly, and modern design. 

1st Choice Savings' new digital banking experience includes 2-Factor Authentication steps to ensure your information is protected. That includes a valid and unique cell phone number or email address that you have provided to 1st Choice Savings and Credit Union.

If you have not recently updated your contact information, please take action today and ensure your cell phone number or email address is up to date by calling us at (403) 320-4600.

You can access the 1st Choice Savings and Credit Union mobile app by searching for “1st Choice Savings Mobile App” in the App Store or Google Play. Please delete your previous 1st Choice Savings Mobile Banking App on your smartphone before you install the new app.

There are many new features with the new digital banking platform, including:
  • You will be able to create your own unique username to log into digital banking

  • The ability to add favorite transactions, making them available at a touch of the button in the future!

  • You will be able to open new chequing and savings accounts under your existing 1st Choice Savings membership in minutes. 

  • We make it very tough for the bad guys with increased security using 2-Factor Authentication for several transaction types.

With the migration, there will be a delay in offering some popular functions:

  • Automatic downloads for Quickbooks/Quicken will not be immediately available

  • Mobile apps are currently optimized for iPhone and Android phones, not iPads and Android tablets

You will still be able to make payments to the Canadian Revenue Agency. However, your history will not carry over to the new digital banking platform.

The following functions will need to be set up again in our new digital banking platform:

  • Consolidated profiles (view multiple profiles with one simple sign-on)

  • Delegate profiles

  • Small Business, transaction, and account alerts

  • CRA filing and remittance information

These links are available on the Credit Cards page of our website and our digital banking login page.

Mobile App

Check your account balance, pay bills, transfer funds, deposit a cheque, and more - all on the go.

Use one of our mobile payment options, for your Apple or Android devices, to pay for everyday purchases.

Women at store checkout

Apple Pay

Make everyday purchases with Apple Pay. It's quick, convenient, and free to use

Simply lookout for the Interac® Flash logo, contactless symbol, or Apple Pay logo at the checkout.

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