Help Centre

Have questions about digital banking or need help navigating our banking platforms? Explore everything that our Help Centre has to offer.
If you have questions that aren’t answered here, feel free to contact us.

Business Help


Get answers on how to:

Sign-in for the first time,
Switch profiles and more.

Frequently Asked Questions


Get answers to the most frequently asked questions about all your banking needs.

Video Guides


Prefer a video guide?
Watch to learn about specific digital banking features and functions.

Digital Banking Features

Digital banking is an easy, quick, and secure way to do your daily banking on your own terms. Click below to download a bird's-eye view of the new digital banking experience.

First-time login?
Follow our step-by-step guide below or watch our video guides to assist with your digital banking login.
New Users

New to digital banking, or had your password recently changed?


1. Sign in to digital banking on your desktop or download the new mobile app.


2. Enter your 19-digit card number



3. To verify your identity, enter your date of birth and either the mobile phone number or email address we have on file for you.



4. You will receive a verification code - enter that code in the pop-up screen.



5. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



6. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter and one number).



7. If everything is correct, click “Create user profile” to finish up.



You are all set! The next time you come back, simply use your new username and password to sign in.



.
Existing Users

For personal, business, and agriculture members.


1. Sign in to digital banking on your desktop or download the new mobile app.



2. Sign in using your current login credentials.

a. Enter either the 19-digit card number

b. Enter your Personal Access Code (Password).



3. Choose a unique username. It is important that you pick one that is unique to you. This will be your username for a long time; at this time, it cannot be changed.



4. Choose a unique password (minimum 10 characters with at least one uppercase letter, one lowercase letter, and one number).



5. Enter your mobile phone number or email address.



6. Enter your contact information

  • If the contact information you enter does not match what we have on file, you will receive a verification code. Enter that code in the pop-up screen. If the information you provided matches our files, you won’t have to perform this step.



7. To finish, click "Create user profile" and you are all set!


Lost or stolen card?

If your 1st Choice Savings Card is lost, stolen, or is being misused, please contact us immediately.

To report a lost debit card: call 1-888-277-1043 (toll-free 1-866-803-0733).

To report a lost credit card: call 1-855-341-4643

Digital Banking Questions

The 1st Choice Savings digital banking login requires a 2-Factor Authentication steps to ensure your information is protected. This includes a valid and unique cell phone number or email address.

If you have not recently updated your contact information, please take action today and ensure your cell phone number or email address is up to date by calling us at (403) 320-4600.

You can access the 1st Choice Savings and Credit Union mobile app by searching for “1st Choice Savings Mobile App” in the App Store or Google Play. Please delete your previous 1st Choice Savings Mobile Banking App on your smartphone before you install the new app.

The digital banking platform includes features like:
  • Creating your own unique username to log into digital banking

  • The ability to add favorite transactions, making them available at a touch of the button in the future!

  • You will be able to open new chequing and savings accounts under your existing 1st Choice Savings membership in minutes.

  • Set-up direct deposits and pre-authorized debit transactions with a downloadable and printable void cheque from the mobile app or on the online banking website.

  • We make it very tough for the bad guys with increased security using 2-Factor Authentication for several transaction types.

These links are available on the Credit Cards page of our website and our digital banking login page.

Mobile App

Check your account balance, pay bills, transfer funds, deposit a cheque, and more - all on the go.

Use one of our mobile payment options, for your Apple or Android devices, to pay for everyday purchases.

Apple Pay

Make everyday purchases with Apple Pay. It's quick, convenient, and free to use

Simply lookout for the Interac® Flash logo, contactless symbol, or Apple Pay logo at the checkout.

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