About Online Banking
Increased Authentication provides an additional layer of security to the login process. This feature requires you to select a personal image and three challenge questions.
How it works
When you log into online banking, you will have to answer a challenge question. You will then view your personal image and enter your PAC.Do not enter your PAC if the wrong image is shown as this could indicate a security issue. Contact your financial institution if this happens.
Registering your computer for faster logins
You can speed up the login process by opting to register your computer. When you log in from a registered computer, you don't have to answer a challenge question before viewing your personal image and entering your PAC. Registering your home or personal computer is highly recommended for faster logins. You should not register shared or public computers. Cookies are used to identify registered computers. If you clear your cookies, you will have to re-register your computer.
Celero® Solutions eroSERVE® Internet Banking, powered by MemberDirect® Services.