GPC Service Notice

As you may be aware, the relationship between our credit union and CUETS* Financial is ending.

As a result, our credit union will no longer offer the GLOBAL PAYMENT™ Mastercard® (GPC).  This will not affect your credit union account, but on May 22nd, 2019, your GPC Card will become inactive. This means, you will be unable to use your GPC Card to make any transactions, including purchases and recurring bill payments.

As a result of the change, we know you may have questions. We’ve captured some of the top Frequently Asked Questions below and would be happy to assist you in answering any other questions you may have and to determine what card product will meet your needs.

If you still have questions, please contact your branch and they will assist you through this process.

FAQ

When will my GLOBAL PAYMENT™ Mastercard® card stop working? Expand/Collapse

The card will no longer work on May 22, 2019.

What will happen with my pre-authorized payments? Expand/Collapse

If you have pre-authorized payments connected to your GPC card you will need to contact the business debiting your account directly to make alternative payment arrangements before May 22, 2019.

If you need assistance with the process, please contact us and we will be happy to assist you through the required changes.

How will I access my credit union account after May 22nd? Expand/Collapse

Your credit union account (chequing, line of credit, overdraft, etc.) will continue to work the same as it did before. You can access your funds in branch, online or through an ATM using your credit union debit card.

If you do not have a credit union debit card attached to your account, please contact your branch and we can set one up for you right away.

If I earn CHOICE REWARDS® points on my GPC purchases, will I continue to earn points until May 22, 2019? Expand/Collapse

Yes, you will continue to earn and accumulate CHOICE REWARDS® points on eligible purchases using your existing GPC until May 22, 2019.

What happens if I close my card prior to May 22nd? Expand/Collapse

If you close your GPC card prior to May 22nd, you will have 120 days from the date of termination to redeem any accumulated CHOICE REWARDS® points.

What happens to my CHOICE REWARDS® points after May 22nd? Expand/Collapse

You will have until September 30, 2019 to redeem any accumulated CHOICE REWARDS® points at choicerewards.ca. Visit or call your branch to discuss any concerns you have related to CHOICE REWARDS®.

Note that if you close your GLOBAL PAYMENT™ Mastercard® before May 22, 2019, you will have 120 days from the date of closing your card to redeem any accumulated CHOICE REWARDS® points.

I don’t have a credit union debit card, what do I do now? Expand/Collapse

If you do not have a debit card attached to your account, please contact your branch and we can set one up for you right away.

What if I need a credit card / I use my GPC in lieu of a credit card, what do I do? Expand/Collapse

We recently launched a new suite of personal and business credit cards, with an increased range of product options and features.

Contact your branch to discuss which card may be right for you or go here to view details of the full card line up.

What if I like collecting points? Expand/Collapse

We’ve recently introduced our new line of Collabria credit cards, including the World Mastercard® that lets you earn points twice as fast!

Our new card suite allows you to redeem points for travel, merchandise, gift cards, or even cash back. See which one fits your needs best here!

I live outside of Canada, how will I get a debit or credit card? Expand/Collapse

We will work to get in contact with each and every member who may be affected by this change in order to understand their payment needs.

However, if you are concerned about not hearing from us or time zone challenges, please email gpcsupport@1stchoicesavings.ca to get in contact with us.

*CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners. CUETS is a trade-mark of Canadian Credit Union Association, used under license. ® CHOICE REWARDS is a trademark of The Toronto-Dominion Bank.

 

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